Operations & Member Services Manager

Job Title: Operations & Member Services Manager

Location: Hybrid, based at Home Builders & Remodelers' Association of Cape Cod (HBRACC)

Position Type: Full-time, Monday–Friday, with core availability during business hours and flexible scheduling as needed (evening events as assigned). We offer some flexibility in start/end times to support work-life balance, while ensuring coverage during core hours.

Salary: $60,000+ per year, commensurate with experience, plus benefits (health insurance stipend, retirement contribution, paid time off, professional development)

Join a small but mighty team making a big impact in Cape Cod’s home building industry. This role offers variety, professional growth, and the chance to directly shape events and programs that strengthen our community.

Job Overview: 

The Home Builders & Remodelers' Association of Cape Cod (HBRACC) is seeking a highly organized, motivated, and mission-driven individual to join our team as Operations & Member Services Manager.

This position is an opportunity to play a pivotal role in supporting Cape Cod’s home building and remodeling industry—an industry that sustains local jobs, strengthens our communities, and directly impacts housing attainability in the region.

The role offers variety: you’ll assist with membership services, coordinate events in partnership with staff, volunteers, and vendors, and ensure smooth day-to-day operations of a small but mighty nonprofit association. The ideal candidate thrives managing the details in a fast-paced environment, enjoys working with people, and is motivated by making a tangible impact in their community through the growth and success of the association.

Key Responsibilities

Event Coordination:

• Coordinate association events in partnership with staff, committees, and external event planners.
• Oversee event logistics such as registrations, communications, and sponsor fulfillment (with support from vendors as needed).
• Provide on-site support and ensure high-quality member experience at all events.
• Support event committees by preparing materials, attending meetings, and coordinating activities.
• Deliver excellent service to attendees, sponsors, and members to ensure high-quality experiences.

Membership Services:

• Maintain and update membership records; process applications and renewals; generate reports.
• Collaborate with the Membership Committee to implement recruitment and retention strategies.
• Coordinate new member orientations and networking events.
• Working with the marketing subcontractor, develop and distribute membership communications, including materials and continuing education certificates.
• Communicate with members about dues, renewals, and event participation (with support from billing subcontractors).
• Provide membership data for newsletters and the annual directory.

Administrative & Office Support:

• Serve as the primary point of contact for incoming calls, provide assistance, and route calls appropriately.
• Greet visitors in a professional manner and assist with inquiries.
• Maintain the reception area, common workspaces, and meeting rooms in an organized and clean manner.
• Manage office supplies and order materials as needed.
• Ensure incoming and outgoing mail is processed on time.
• Assist in preparing meeting packets for the Board of Directors and committees.
• Support Executive Officer with various administrative tasks as assigned.

Operations & Financial Support:

• Oversee day-to-day office operations and ensure efficiency.
• Maintain office equipment and liaise with service providers.
• Support financial management tasks, including accounts receivable/payable in QuickBooks (with Executive Officer and billing subcontractor).
• Assist with additional projects and organizational priorities as directed.

Who You Are

You thrive on juggling details and keeping things organized.

You’re a people-person who enjoys building relationships and supporting others.

You’re flexible and able to adapt to the needs of an organization in growth mode.

You want your work to have purpose and community impact.

You’re comfortable working both independently and as part of a collaborative team.

Qualifications

• Experience in membership engagement, customer service, or event planning - experience working with vendors, volunteers, or program delivery is equally valuable. (Sales experience a plus.) 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with QuickBooks or similar financial/accounting systems (training available).
• Comfortable working with volunteers and community leaders.
• Excellent organizational, written, and verbal communication skills.
• Flexibility to work occasional evening events. 
• Previous experience in a nonprofit, trade association, or home building/remodeling setting is a plus—but not required.

We value transferable skills—if you’ve managed logistics, coordinated volunteers, or organized programs, we want to hear from you.

Benefits & Perks

• Competitive salary starting at $60,000+ (DOE).
• Health insurance stipend and retirement benefits.
• Paid vacation, Federal & Massachusetts holidays, office closure during the week between Christmas and New Year’s, and sick time.
• Professional development opportunities (training, conferences, certifications).
• Hybrid schedule with flexibility in start and end times to support work-life balance.

To Apply:
Please submit your resume and cover letter detailing your qualifications and interest in the position to gail@gailorourke.com with subject Operations & Member Services Manager – [Your Name].